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  • The Tung Chung Cable Car
  • Costain on Porth Relief Road
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  • The Sainsbury's Case
  • A Signalling Project - MTRC & Alstom
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Quality Policy

The responsibility for the quality of outputs and consistency of approach of the consultants working in JCP rests with the JCP Board Director Malcolm Newman. In addition each client will have a Director who is responsible for the quality of service they receive. The Director in question will select, train, support and be in constant communication with his consultants to ensure that quality standards are being met in terms of understanding and meeting the needs of the clients.

The thrust of our work with clients is to provide the collaborative tools which will enable the client to improve the quality of its activities through continuous improvement, implementation of best practice and innovation. In order to maintain the momentum of that improvement so as to provide the best service to its clients JCP also needs to continually improve the quality of its outputs and its approach which it does primarily through:-

• Regular training sessions at which all Board Directors are present. The aim of the training session is to share best practice and whilst recognising that each consultant has a different style the end result meets the needs of our clients.
• Ensuring that our people understand, are committed and motivated to improve the quality of what they do, and helping them to use their skills, creativity and experience to identify and implement improvements.
• Generating a friendly open culture whereby we can learn from our own mistakes and those of our colleagues and use that learning to improve our service to our clients.
• Pro-actively seeking both positive and negative feedback from our partners and our clients so that we build on what we do well and change where there is room for improvement.
• Making part of the remuneration package dependent on Directors' personal expenditure on development literature and attendance at events and seminars.
• Our Directors acting as role models in respect of for example:-
  • Receiving and giving feedback and using it as a catalyst for
    improvement.
  • Living the values and behaviours which underpin our work.
    Implementing improvements.
  • Inspiring our clients to continuously challenge the accepted norm and to not be afraid of change.